General Terms and Conditions (version Jan 2025)
Applicability
These general terms and conditions apply to all services and agreements of or with Praktijk de Liefde B.V., registered with the Chamber of Commerce under number 83151656 in Amsterdam.Company Description
Praktijk de Liefde B.V. is a professional and independent practice for systemic therapy, individual therapy, relationship therapy, family therapy, and coaching. We work with a carefully composed team of expert therapists who act from a shared systemic vision: involved, transparent, and focused on sustainable connection. Our methods are scientifically supported and carried out by highly trained, registered NVRG therapists and therapists trained internally within Praktijk de Liefde. In addition, treatments may be carried out by therapists who are still in training to become relationship and systemic therapists or systemic therapy practitioners. They are full members of the team, work under professional supervision, and follow a solid educational program. Conducting sessions is a necessary and integral part of their professional development. Within our working method, no separate communication is made as to whether a therapist is in training or not, since all team members work according to the same quality standards and professional guidelines.
Praktijk de Liefde stands for care, safety, and quality in every treatment, regardless of the therapist’s stage of training. Together, we take responsibility for professional and ethical guidance aimed at sustainable change and growth.
Definitions
a. Therapist: Praktijk de Liefde B.V.
b. Client: a natural person (and, in the case of minors, the parent(s) with parental authority or legal representation). In the case of a family or couple, all members (except minors) are responsible and liable for compliance with the agreement.
c. Agreement: a digitally recorded contract between Client and Therapist, or the quotation after (digital) acceptance thereof. An assignment may also arise through an oral agreement, such as scheduling a consultation.Execution of the Agreement
a. Therapist will execute the agreement to the best of their knowledge and ability, in accordance with the standards of good professional practice and their professional code.
b. Therapist has a duty of best efforts towards the Client; never an obligation to achieve a result.
c. The Client shall ensure that all data indicated by the Therapist as necessary are provided on time, including accurate and up-to-date name and address details. Upon request, the Client may present a copy of their ID for verification.
d. The practical execution of the agreement consists of conducting sessions. A session has an indicative duration of approximately 1 hour. This ensures efficiency of services without compromising the quality of treatment. The session length enables the therapist to meet the increased demand for therapy while reserving sufficient time for necessary administrative tasks and recovery between sessions. This is consistent with professional standards and contributes to consistent and high-quality care.
e. Services are provided at the Therapist’s practice location, unless otherwise agreed.
f. Therapist is never obliged to accept sessions from the Client.
g. If a deadline for completion has been agreed within the duration of the assignment, this is not a strict deadline. If the execution period is exceeded, the Client must put the Therapist in default in writing.
h. The agreement is entered into for an indefinite period unless expressly agreed otherwise in writing.
i. The agreement may be terminated by either the Client or the Therapist without stating reasons. Termination must be in writing or by e-mail.
j. If the Therapist refers the Client to another practitioner(s), the Therapist is not responsible or liable for their suitability. The Client is responsible for deciding whether to follow up on the Therapist’s referral.
k. Upon termination of the agreement, the Client remains obliged to pay outstanding invoices and any scheduled sessions that were canceled too late as a result of the termination.
4.1 Availability and Contact
a. Praktijk de Liefde can be reached by phone on weekdays between 8:30 a.m. and 5:00 p.m.
Rates
a. All rates are stated in the quotation provided by the Therapist to the Client or can be found on the website www.praktijkdeliefde.com.
b. The rates for systemic, relationship, family therapy, and systemic individual therapy are exempt from VAT or include VAT. An explanation of the applied rates can be found on the rates page of the website.
c. The above-mentioned therapies are not covered by (health insurance) reimbursement.
d. Price Changes. The rates listed at the time of booking apply in principle to the scheduled appointment. If we change our rates, the new rates apply to appointments made after the announcement of the change. We reserve the right to also apply the new rates to already scheduled appointments, provided the Client is informed of this at least 30 days before the appointment by e-mail or appointment confirmation. If the Client does not agree with the adjusted rates for an already scheduled appointment, the Client has the right to cancel the appointment free of charge within 7 days of receiving the notice. Our current rates are always available via our website and are stated in the appointment confirmation and/or our communication.
e. Therapist may – without prior written notice – increase the agreed rate in the quotation by a maximum of the average inflation percentage of previous years, as published by the CBS (Statistics Netherlands), effective January 1st of each calendar year.Payment Terms
a. Payments must be made by the Client via a payment request sent by email, within 7 days of receipt of an invoice, unless otherwise agreed in advance.
b. If payment is not made on time, the Client is in default by operation of law. The Therapist will then send a payment reminder. If a second reminder is sent, administrative costs of €23.95 will be charged. If the Client remains in default, the claim will be transferred to a collection agency if payment obligations are not met. From the due date, the Client owes default interest equal to the applicable statutory interest. If the Therapist hands over the claim for collection, the Client is liable for all judicial and extrajudicial costs related to the collection, at least in accordance with the Decree on Compensation for Extrajudicial Collection Costs.
c. If the invoice is not paid within the established payment term of seven (7) days, no further sessions with the therapist can be scheduled.
d. The Client must submit any objections to the Therapist’s invoice in writing or by e-mail within five days of the invoice date.Rescheduling / Canceling Appointments
a. The Therapist reserves the right to cancel or reschedule appointments free of charge in the event of force majeure (including: illness, incapacity for work, death or serious illness of a family member or loved one, or another event beyond the Therapist’s control), which prevents the Therapist from carrying out their work properly.
b. If sessions are canceled or rescheduled by the Client within 48 hours prior to the scheduled session, 100% of the agreed amount will be charged.
Sessions canceled or rescheduled at least 48 hours in advance will not be charged.
c. Cancellations made on Saturdays, Sundays, or public holidays are considered received on the next working day at 9:00 a.m. The same applies to cancellations submitted after 5:00 p.m.; these are considered submitted on the next working day.
Weekends and public holidays do not count in the 48-hour policy. For example: an appointment on Monday must be canceled no later than Thursday at 9:00 a.m. to avoid charges. If canceled on Friday, this is considered too late, and the full session fee will be charged.
Payment and Cancellation of Transformation Programs
Clients may cancel Private Transformation Programs and the Transformation Relationship Weekend free of charge up to four weeks before the start. If canceled up to two weeks before the program or weekend, 50% of the costs will be charged. If canceled within one week prior to the start, 100% of the costs will be charged.Subscriptions
These general terms and conditions apply to all services and subscriptions offered by Praktijk de Liefde. By using these services, the Client agrees to these terms and conditions.Duration and Validity of the Subscription
The subscription starts on the agreed start date and is valid for [6 months / 4 months], depending on the chosen program. After expiration, the subscription ends automatically, unless otherwise agreed.Payment and Direct Debit
Payment for the chosen subscription is made via direct debit. By agreeing to the subscription, the Client authorizes Praktijk de Liefde to automatically debit the amount from the bank account provided. The debit will occur in [one installment / monthly installments], depending on the chosen subscription. The Client must ensure sufficient balance. If a debit fails, the Client will receive a reminder and a second attempt will be made. If payment fails twice, Praktijk de Liefde reserves the right to suspend or terminate the agreement without further services being owed to the Client.
Further payment follow-up is handled in accordance with section 6.
Unused Sessions
Unused sessions within the subscription period cannot be carried over to the next period unless otherwise agreed. Clients must cancel sessions at least 48 hours in advance to reschedule them within the subscription period.Cancellation and Rescheduling of Sessions
Clients may cancel or reschedule sessions up to 48 hours in advance free of charge. For cancellations within 48 hours, the full session fee will be charged. Public holidays and evening appointments are excluded from this cancellation rule; sessions scheduled at these times cannot be rescheduled or canceled free of charge.Cancellation and Refund of Subscriptions
a. Subscriptions may be canceled within 14 days of purchase without reason, with a full refund. After this period, cancellation is not possible and no refund will be given, unless unforeseen circumstances arise in consultation with the Therapist.
b. Early termination of a subscription is not possible, unless agreed in writing with the Therapist.
c. Unused sessions expire at the end of the subscription period and do not entitle the Client to a refund.Changes to the Subscription
The Therapist reserves the right to change the content of the subscription. Any changes will be communicated to the Client in writing at least 30 days in advance.Extension of the Subscription
At the end of the subscription period, the subscription may be extended by agreement, based on the rates and conditions then applicable.Illness or Force Majeure
In case of illness or other force majeure preventing sessions from taking place, the missed sessions will be rescheduled within a reasonable period in consultation with the Therapist.Discounts and Special Conditions
Discounts granted within subscription packages are valid only for the duration of the subscription and do not apply to individual sessions outside the subscription. If a Client takes fewer sessions than included in the subscription, the discount expires and the sessions will be charged at the regular rate.Obligations of the Client
The Client is responsible for scheduling sessions within the subscription period. Unused sessions expire and cannot be refunded or compensated.Confidentiality and Privacy
Praktijk de Liefde respects the privacy of all Clients and acts in accordance with applicable privacy laws. Personal data is treated confidentially and not shared with third parties, unless necessary for service execution and with the Client’s explicit consent.Confidential Information – Non-Disclosure
a. Both parties are obliged to maintain confidentiality regarding all confidential information obtained in the context of the agreement. Information is considered confidential if it has been communicated as such by the other party or if this follows from its nature. All conversations are treated according to the highest standards of confidentiality. Nothing discussed may be communicated externally without the consent of both Therapist and Client. However, under Dutch law, the Therapist is obliged to report any activities that violate the law to the relevant authorities.
b. Confidentiality applies to all means of communication. Unless agreed otherwise, only the Therapist and the Client have access to such communications. Parties should be aware that digital media are managed by third parties and therefore cannot be considered strictly confidential.Liability
a. The Therapist is never liable for emotional damage or damages resulting from decisions or actions taken by the Client, whether or not following consultations with the Therapist.
b. The Therapist is only liable for direct damages. The Therapist is never liable for indirect damages, including consequential loss, lost profits, missed savings, business interruption, or immaterial damage.
c. If the Therapist is liable for direct damages, such liability is limited to the invoice amount of the session concerned, and in any case to the amount paid out by the Therapist’s insurer in that case.
d. The Client remains at all times responsible for their own choices, behavior, and the consequences thereof, both during and after the sessions.
e. The Therapist is not liable for damages resulting from force majeure situations, such as natural disasters, pandemics, power outages, internet failures, or other circumstances beyond the Therapist’s control.Retention of Ownership
All items provided or loaned by the Therapist, including but not limited to tests, cards, games, sketches, software, books, drawings, exercises, etc., remain the (intellectual) property of the Therapist, are intended solely for use by the Client, and may not be reproduced, published, or shared with third parties without prior permission.Complaints Procedure and Other Provisions
a. If a Client is dissatisfied with the services or treatment, they are requested to first discuss this with the therapist or practice assistants.
b. If this does not resolve the issue, the Client may submit a written complaint to Praktijk de Liefde. The Therapist will confirm receipt of the complaint in writing and aims to respond substantively within 14 days.
c. Praktijk de Liefde operates in accordance with the Healthcare Quality, Complaints, and Disputes Act (Wkkgz). This means the Client may contact an independent complaints officer for assistance in filing and handling the complaint.
d. If the complaint cannot be resolved satisfactorily, the Client may contact the Dutch Disputes Committee (www.degeschillencommissie.nl), to which Praktijk de Liefde is affiliated. The decision of this recognized dispute body is binding.Notes and (Special) Personal Data
a. The Client acknowledges that the Therapist requires personal and sensitive data (as defined in the GDPR) in order to provide professional services.
b. The Therapist records notes on paper and digitally of what is discussed during sessions, supplemented with personal annotations, and stores these in a secure EHR system. Notes and files remain managed by the practice and are not shared with Clients. By accepting these Terms and Conditions on the website or entering into an agreement, the Client explicitly consents. Files may be accessed by the Praktijk de Liefde team if necessary, to ensure quality, continuity of care, and a multidisciplinary approach. All team members treat information confidentially in accordance with privacy laws and professional ethics. Access is strictly need-based and solely for ensuring the best care.
c. The Client also grants the Therapist permission to destroy notes after the final (scheduled) session.
d. The Therapist’s privacy statement applies to this agreement and can be found at: www.praktijkdeliefde.com.
e. Information may only be shared with third parties with the Client’s consent. If information is to be shared with the Client’s GP, it is customary for the therapist to send a (short) letter regarding the start and treatment.No Crisis Service
a. The Therapist does not provide a crisis service. In case of crisis and if the Client cannot reach the Therapist, the Client must contact their GP (during office hours) or the GP out-of-hours service.
b. In an acute emergency, the Client must always call 112.Amendments to the Terms and Conditions
The applicable version is always the one in force at the time the agreement was entered into. Upon extension, the then-current version applies.Applicable Law
All quotations and agreements made by the Therapist are subject exclusively to Dutch law.Dispute Resolution
All disputes of any kind arising from or related to agreements and services shall be submitted to the competent court in Amsterdam.
