General terms and conditions (version Jan 2022)

1. Applicability
These general terms and conditions apply to all services and agreements of or with Praktijk de Liefde B.V. Chamber of Commerce number 83151656 in Amsterdam

2. Company Description
Praktijk de Liefde B.V. is an independent practice for system therapy, individual, couples therapy, family therapy and coaching. Joey Steur is the founder and qualified as a Member in Training with the NVRG, for the provision of these services, see www.praktijkdeliefde.com.

3. Definitions
a. Practitioner: Praktijk de Liefde B.V.
b. Client: a natural person (and in the case of minors, the parent(s) with parental authority or legal representation). In a family or couple, all members (except minors) are responsible and liable for fulfilling the agreement.
c. Agreement: a digitally recorded contract between
Client and Treatment Provider or the quotation after (digital) acceptance thereof. An assignment can also come about through a verbal agreement, such as agreeing to a consultation.

4. Execution of the Agreement
a. Practitioner shall perform the agreement to the best of her knowledge and ability and in accordance with the requirements of good workmanship and her professional code.
b. Treatment Provider has an obligation of effort to the Client; never an obligation of result.
c. The Client shall ensure that all data, which Behandler indicates are necessary, are provided to Behandler in a timely manner, which includes the correct and most recent name and address information. On the first request, a copy of his/her ID shall be provided by Client to Assignment and a recent bank statement.
d. The practical implementation of the agreement consists of conducting interviews. An interview lasts between 70 and 75 minutes.
e. Services will be provided at the location where Handler is located, unless otherwise agreed upon.
f. Clinician is never under any obligation to take calls from Client.
g. If a deadline for completion has been agreed upon within the term of the assignment, it is not a deadline. Therefore, if the execution period is exceeded, Client must give Behandelaar written notice of default.
h. The agreement is entered into for an indefinite period of time unless the parties expressly agree otherwise in writing.
i. The agreement may be terminated by either Client or Treatment Provider without giving reasons. A termination must be in writing or by e-mail.
j. If Practitioner refers Client to other practitioner(s), Practitioner is not responsible and liable for their suitability. Client is solely responsible for assessing whether to respond to Treatment Provider’s suggestion for a referral.
k. After termination of the agreement, Client’s obligation to pay outstanding bills and late scheduled consultations cancelled due to termination shall remain with Treatment Provider.

5. Rates
a. All fees are stated in the quote offered by Treatment Provider to Client or can be seen on the website www.praktijkdeliefde.com.
b. The fees of systemic, relationship, family therapy and systemic individual therapy, are exempt from VAT.
d. Services for the above therapies are not covered (by health insurance) by reimbursed care.
e. Handler may – without prior written notice – increase the rate agreed upon in the offer on January 1 of each calendar year by up to the percentage of inflation in the previous year provided by the CBS.

6. Payment Terms
a. Payments must be made by Client via a payment request sent by email within 5 days of receipt of an invoice, unless otherwise agreed in advance.
b. In the event of late payment, Client shall be in default by operation of law. Handler will then send you a payment reminder and will proceed to transfer to a collection agency if payment obligations are not met. As a result, Client will owe default interest equal to the applicable statutory rate from the due date. If Handler assigns its claim against Client for collection, Client shall owe all judicial and extrajudicial costs involved in collection.
c. Client must raise any objections to Treatee’s invoice to Treatee in writing or by email within five days of the invoice date.

7. Reschedule/Cancel appointments
a. Practitioner reserves the right to cancel or reschedule appointments free of charge in the event of force majeure (including: illness, disability, death or serious illness of family or loved one and any other event beyond the Practitioner’s control or fault, which the Practitioner could not foresee), which prevents Practitioner from properly carrying out his/her assignment.
b. For cancellations or rescheduling of calls, by Client within two twenty-four (48) hours before the start of a call, Client will be charged 100% of the agreed upon amount.
Calls cancelled or rescheduled at least 48 hours in advance will not be charged.
c. Saturdays, Sundays and holidays are excluded from this 24-hour rule. A cancellation on Saturday, Sunday and holidays is considered in this sense as a cancellation on Monday or the next working day. This also applies to evening cancellations; these are considered next-day cancellations.
d. No-obligation introductions are free unless not cancelled 48 hours in advance. If so, an invoice will charge €79.60 including VAT.

8. Confidential information – confidentiality
a. Both parties are obliged to keep confidential all confidential information obtained from each other or from other sources in the context of the agreement. Information is considered confidential if it has been communicated by the other party or if it arises from the nature of the information. All calls are handled to the highest confidentiality standards. Nothing discussed is intended to be communicated out there without the consent of both the Practitioner and the Client. However, as a person governed by Dutch law, it is the duty of the Practitioner to report activities that violate the law to the aforementioned authorities.
b. Confidentiality applies to all communications. Unless different arrangements have been made in advance, only the Practitioner and the Client are the ones to see the communications through these mediums. Parties should be aware that a digital media are managed by third parties, therefore they cannot be considered strictly confidential.

9. Liability
a. Treatment Provider shall never be liable for emotional damage or harm resulting from decisions or actions taken by the Client, whether or not in consultation or after discussions with the Treatment Provider.
b. Handler is only liable for direct damages. Handler shall never be liable for indirect damages, including consequential damages, lost profits, missed savings and damages due to business interruption or immaterial damages.
c. If Handler is liable for direct damages, such liability shall be limited to a maximum of the claim amount of the session to which it relates and in any case to the amount of the payment to be provided by Handler’s insurer in the appropriate case.
d. Client is at all times responsible for choices made, his/her own behavior, and the consequences thereof, both during the time Client and Practitioner spend together and afterwards.

10. Retention of title
All items supplied and loaned by Handler, which may include tests, cards, games, sketches, software, books, drawings, exercises, etc., remain the (intellectual) property of Handler, are exclusively intended to be used by the Client and may not be reproduced, disclosed, or brought to the notice of third parties by him/her without the prior consent of Handler.

11. Complaint Procedure and Other Provisions
a. Complaints about the work performed must be reported in writing by the Client to Practitioner within 8 days after determination, but no later than 14 days after completion of the work in question. The notice of default must contain as detailed a description of the failure as possible, so that Handler is able to respond adequately.
b. The following applies to all services that can be described as: ‘System therapy’ ‘Relationship therapy’ or ‘Family therapy’: If no settlement is reached in accordance with the regulation in article 12a, the Client may use the Complaint and Disciplinary Regulation of the Dutch Association for Relationship and Family Therapy (www.nvrg.nl).
c. Practitioner uses different therapists. Client should always address the therapist doing the treatment for a complaint. Clinician can play a mediating role.

12. Notes and (Special) Personal Data
a. Client is aware that Handler requires special and general Personal Data (as referred to in the AVG) from Client in order to competently perform the assignment.
b. Therapist takes notes on paper (and digitally) of what is discussed during therapy sessions, supplemented by own notes and stores these records as necessary, as long as therapy sessions continue until two years after the last therapy session . Clinician’s notes and file remain under the control of the practice and are not shared with Clients. Client, by accepting the “general terms and conditions” on the website, or entering into an agreement, expressly consents to this.
Records may be viewed, if necessary, by the Practice Love team. This opportunity for review is intended to ensure quality and continuity of care and to ensure a multidisciplinary approach where appropriate. The team at Practice Love treats all information obtained confidentially and conforms to applicable privacy laws and professional ethics. File sharing within the team is done only on the basis of strict necessity and with the goal of providing the best care to the client.
b. Client also gives permission to Treatment Provider to destroy notes after the last (scheduled) conversation between the parties.
c. Handler’s privacy statement shall apply mutatis mutandis to this agreement. The privacy statement can be found at: www.praktijkdeliefde.com.
d. Information to third parties is only possible with Client ‘s consent. Should Client wish to share information with Client ‘s GP it is customary for me to write the GP a (short) letter about the start and treatment.

13. No Crisis Service
Treatment provider has no crisis service. In case of crisis and Client cannot get in touch with Handler then Client should contact Client ‘s family doctor (during office hours) or the family doctor’s office (outside office hours).

14. Modification of the terms and conditions
The version in force at the time the present agreement was concluded shall always apply. Upon renewal, the then-current terms and conditions apply.

15. Applicable law
Offers made and contracts entered into by Handler shall be governed exclusively by Dutch law.

16. Dispute Resolution
All disputes of whatever nature related to/resulting from contracts entered into and services or deliveries performed shall be adjudicated by the competent court in Amsterdam.